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FAQ
For questions concerning problems you might get after you received your cartridges, take a look at our troubleshooting guide.
ORDERING:
- How do I place an order online?
- Can I order multiple items by one click?
- How do I know that my order went through?
- Why did you contact me for billing information again?
- Can I order by phone?
- Is this a secure site to use credit card? What credit cards do you accept?
- What's your shipping method? How long will it take to get my order?
- I cannot find my printer listed, where can I find my cartridges?
- What is quantity pricing? How exactly does the prices work out??
PRODUCTS:
- What's the difference between your products and OEM products?
- Will the use of compatible, remanufactured cartridges or refills void the warranty of my printer?
- Why should I use compatible cartridges, refills, or remanufactured cartridges? Are they safe to my printer?
- What shall I do if no ink comes out after a new ink cartridge is installed?
- Why does the printer stop printing or signal "Ink Out" after printing for just a while?
- Are all cartridges suitable for refilling?
- Do you sell cartridges with smart chips? Are chips included in the cartridges you are selling? Do I have to buy separate reset software to install the cartridges?
- What kind of guarantee do you provide for your products?
- What is the difference between dye-based and pigment-based ink?
- What is the difference between compatible Canon photo and normal cartridges?
- What are cleaning cartridges?
CUSTOMER SERVICE:
- I ordered the wrong cartridges, or my printer died after I ordered your cartridges. What shall I do now?
- I accidentally clicked "Confirm Order" button twice. My credit card company told me that I was charged twice. What shall I do?
- I have other questions.
ORDERING:
1. How do I place an order online?
First, select your printer brand and printer model. Enter the quantity you want to order and click "order". The order procedures are self-explanatory. If you have any problem, please contact us by email or give us a call.
CAUTION:
Be careful about the printer model. For example, Epson
Stylus Color 820 and Epson Stylus Photo 820 use completely different
cartridges.
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2. Can I order multiple items at one click?
Our system does not support ordering multiple items at one click. You will have to click the order button on each item to add them into your shopping cart. You may review what is in your shopping cart by clicking the "view cart" link at the top right hand corner of every page.
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3. How do I know that my order went through?
After your order is submitted,
you should receive two e-mail confirmations. The first e-mail you should receive is an invoice detailing what you have ordered. The second e-mail that you will receive is a confirmation that your order has been shipped.
If you have any concerns about
your order, please contact us.
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4. Why did you contact me for billing information again?
Please note that if your billing
address doesn't match the address at your credit card issuing
bank, we will verify your billing address with you over email
or phone calls at our own discretion. Your order will be processed
only after we get a satisfactory answer from you. This procedure
is taken to protect you from fraudulent activities on your
credit card.
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5. Can I place an order over the
phone?
Yes, you can place an order over the phone. Our toll free number is 1-888-INK-RUSH.
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6. Is this a secure site to use credit cards? What credit cards
do you accept?
This is a secure site for you
to submit credit card information. All credit card information
at the checkout page is encrypted. We accept Visa, Master,
American Express, Discover/Novus, JCB, and Diners' Club.
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7. What's your shipping method? How long will it take to get my order?
We use USPS first class mail or and DHL ground to ship your orders. It normally
takes 2 - 5 business days to deliver your order. Please refer
to our Shipping Policy for more details.
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8. I cannot find my printer listed, where can I find my cartridges?
For Hewlett Packard and Lexmark printers, we currently deal in remanufactured cartridges. Unfortunately for the relatively newer ink cartridge models, the remanufactured cartridge supply is not available yet. If you cannot find your printer listed, it is probably because it is one of such forementioned model and we do not have the supplies for them at the moment.
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9. What is quantity pricing? How exactly does the prices work out?
Quantity pricing is the different price levels we have of our cartridges for purchases of certains quantities. For example, let's look at a sample quantity pricing: $12.00 2/$23.00. This means that the product costs $12.00 for a single unit. However, if you purchase two or more units, the unit price of each cartridge is now only $11.50 each.
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PRODUCTS:
1. What's the difference between your products and OEM products?
OEM is "Original Equipment
Manufacturer". OEM cartridges are referred to cartridges
bearing the same brand names of the printers.
Our products are either compatible
ink cartridges or remanufacture ink cartridges. Our compatibles ink cartridges are manufactured by a respected
manufacturer with high quality standards (ISO 9001 certified). Our compatible ink cartridges are manufactured with all brand new parts.
Remanufactured cartridges are manufactured from
recycled empties after disassembling, inspecting, cleaning,
reassembling, refilling, and testing. All our products are
manufactured to meet or exceed the specifications and high-quality
standards of OEM products. The quality of our ink should be as good as name brand.
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2. Will the use of compatible, remanufactured cartridges or refills
void the warranty of my printer?
No, the use of compatible, remanufactured
cartridges or refills will not void the warrant of you printer.
It is stipulated in "MAGNUSON-MOSS WARRANTY IMPROVEMENT
ACT" passed by the US Congress.
MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2302
(c) No warrantor of a consumer product may condition his written
or implied warranty of such product on the consumer's using,
in connection with such product, any article or service (other
than article or service provided without charge under the
terms of the warranty) which is identified by brand, trade
or corporate name; except that the prohibition of this subsection
be waived by the commission if:
1) The warrantor satisfies the Commission that the warranted
product will function properly only if the article or service
so identified is used in connection with the warranted product,
and
2) The Commission finds that such a waiver is in the public
interest.
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3. Why should I use compatible cartridges, ink refills, or remanufactured
cartridges? Are they safe to my printer?
There are a lot of reasons for
using compatible/remanufactured cartridges or refills. One reason is that your can enjoy huge savings compatible ink cartridges while getting
similar or the same results as name brand. Also by using remanufactured
cartridges or refills, you help protect the environment. The
important key is to find a reliable supplier like us with high-quality
products and great customer service to support you.
Our products are safe to your
printer. By choosing our products, you will get high quality products at a low price.
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4. What shall I do if no ink comes out after a new ink cartridge is installed?
First, check if you have removed the yellow plastic tag completely
from the cartridge surface.
If you have already removed the yellow tag, the problem might
be that the presence of air bubbles around the printhead while
changing cartridges blocks inkjets. Poor color or white lines
on printouts could be for the same reason.
You may either proceed with the "Cleaning Printhead"
function in your printer for a couple of times to remove air
bubbles, or, leave your cartridge inside the printer for an
hour or so to let the bubbles rise to the top.
AVOID TAKING OUT THE CARTRIDGE FROM THE PRINTER ONCE INSTALLED.
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5. Why does the printer stop printing or signal "Ink Out" after printing for just a while? Are all cartridges suitable
for refilling?
Some printer models have printout-counting
system, to which the printer manufacturer has pre-set the
limit of the printing volume of a cartridge. If a functioning
cartridge is taken out of the printer and replaced with a
new one, the printer will not reset itself but continue to
add numbers to the previous count until the limit is met and
"Ink Out" signal is on again. You can restart the
printer and run the "Replacing an Ink Cartridge"
process again. Do remember not to replace the cartridge until
the printer signals "Ink Out" for the next time.
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6. Are all cartridges suitable for refilling?
Many cartridges, especially those
without printhead attached, are not suitable for refilling
because inserting the cartridge into the printer several times
may enlarge ink outlets and cause ink leakages. It is more
cost effective to use a brand new replacement cartridge.
Cartridges with built-in printheads, as for most HP and Lexmark
cartridges, can be refilled successfully with innovative devices
under correct usage. Please read instructions enclosed in
each package for details when you purchase our refill kits.
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7. Do you sell cartridges with smart chips? Are chips included
in the cartridges you are selling? Do I have to buy separate
reset tools to install the cartridges?
Yes, we sell a lot of compatible
cartridges with smart chips. The chips are already installed
in the cartridges and you don't have to pay extra money to
get them. Neither do you have to buy separate tool set to
install the cartridges.
CAUTION: DON'T TOUCH THE CHIP BY HANDS. READ INSTRUCTIONS ENCLOSED BEFORE INSTALLING THE CARTRIDGE.
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8. What kind of guarantee do you provide for your products?
We promise that our customers are 100% satisfied. Please see more details in Product Guarantee.
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9. What is the difference between dye-based and pigment-based ink?
Dye ink uses water-soluable dye and pigment ink uses water-insoluable particles to deliever color to the paper. There a few major differences between inks that are dye-based and pigment-based. Epson's patented Durabrite is a pigment-based ink formula.
Pigment based ink are much more resistent toward water stains and sunlight. Dye based printouts will become fazed by water stains, where pigment based printout would not be effected. Pigment-based ink printouts may withstand direct sunlight exposure for years, while dye-based printouts may last half to one year before noticable fading happens.
Dye based ink do have a wider color gamut compared to pigment based ink. Some people find printouts using dye based ink have more vibrancy.
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10. What is the difference between compatible Canon photo and normal cartridges?
For some models of the Canon printers that uses the BCI-3e series cartridges, there is an option to use a photo-style ink cartridge instead of the normal ink cartridge models. However, it is important to note that in order to use the photo cartridges, you will need a different print head (the holder where the cartridges is installed). The photo and normal black cartridge are of different sizes and are not interchangable. Please note this fact and make sure you have the correct print head before ordering these cartridges.
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11. What are cleaning cartridges?
Overtime, a printhead will require maintainence in order to sustain the printout's quality. A cleaning cartridge contains a cleaning solution which help clear the printhead in the cases where normal head cleaning is not sufficient. A single cleaning cartridge can usually be reused multiple times. This helps significantly on extending the life of your printer's printhead.
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CUSTOMER SERVICES:
1. I ordered
the wrong cartridges. Or my printer died after I ordered your
cartridges. What shall I do now?
Please contact us with your order number or invoice number ready.
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2. I accidentally clicked "Confirm Order" button twice.
My credit card company told me that I was charged twice. What shall I do?
Normally you don't have to do
anything. We will either cancel your second payment or issue
you a credit for duplicate payment immediately. Wait until
you receive your credit card statement to check if you get
charged twice. Your fund for the order will be held 7 - 10
business days by your credit card issuing bank even we have
cancelled your second payment. If your credit card statement
does show multiple charges, please contact us for refunds.
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3. I have other questions.
Please contact us.
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*The answers and suggestions listed above are general information
based on our best knowledge and wide range of experience in
the industry. As variation in structure and printing mechanism
do exist among inkjet printers and cartridges, the information
given above are referred to here for your reference only and
may not be applicable in all cases.
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Quality Ink
As good as name brand. Our printer ink cartridges meet or exceed ISO standards (ISO 9001 certified).
Fast Order Processing
Ship same business day.
Huge ink inventory
We always maintain a big inventory. Your ink cartridges should be in stock.
Free Shipping
with orders totalling over $30.00. Otherwise, shipping is $3.85 for any item.
Customer Care
Toll free number:
1-888-INK-RUSH
(M-F, 9am to 5pm PST)
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